This position will provide exceptional service and support to prospective students of SAU’s online and graduate programs throughout the entirety of the enrollment funnel, from initial contact through registration. This includes contacting prospective students via multiple channels, walking students through the application process, assisting students in submitting all admissions documents, and communicating with students throughout the admissions process. This representative is being hired to specifically recruit students in our education programs but may be asked to recruit other areas as needed. This position does require some travel, with about 20 to 30% of the time potentially being on the road. Exempt, full-time, 12 months.

Responsibilities include but are not limited to:

Takes ownership for hitting recruitment goals
Independently manages time and resources to maximize student recruitment
Develops extensive knowledge of academic programs and their requirements and student outcomes
Communicates actively with prospective students by phone, email, text, or visits to move them through the enrollment process
Discusses program fit, admissions requirements, next steps, transfer guidelines, certification process, and counsels students throughout the admissions process up to registration
Willing to meet with students virtually to answer questions regarding student’s desired program
Answers complex questions regarding university policies, start dates, and deadlines
Identifies new ways to become more effective and efficient in new student recruiting and new student services
Documents all conversations and interactions with students in the CRM (Salesforce)
Quickly builds rapport with students and has the ability to discover students’ interests to match them with the right SAU program
Provides excellent customer service and an exceptional student experience
Identifies schools and organizations for partnerships and develops collaborative relationships with them
Keeps resources up-to-date and effectively problem-solves to find solutions for issues that arise
Develops and maintains relationships at various public and private schools for the purpose of supporting recruiting goals
Maintains a monthly travel schedule to build relationships and increase enrollment

Qualifications

To perform this job successfully, this individual must be a motivated, dynamic self-starter. The candidate should love working with students and have a passion for exceptional customer service. This individual should be someone who cares about education and can relate to a working adult population. Excellent oral and written communication skills are a must; strong work ethic and teachability are critical. Experience with Excel and Word are required with previous experience using a CRM preferred. Must be able to multitask and manage a high contact volume while still maintaining excellent customer service. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual will exhibit a life and service that is in full accord with The Spring Arbor University Concept and Community Covenant.

Education and Experience

Bachelor’s degree required.
Preference given to someone with experience in a sales or recruiting position.
Experience in the education field would be a plus.
Must live within 45 minutes of Spring Arbor, Michigan.

Spring Arbor University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. Spring Arbor University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements; the University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions) and permits them to give employment practice preference to members of their own religious beliefs.

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About Spring Arbor University

Since 1873, Spring Arbor University has helped students pursue wisdom by offering an education grounded in the Christian faith. What began as a small elementary and secondary school in the late 1800s has evolved into a top-tier, liberal arts, Christian university. Spring Arbor University offers undergraduate, graduate and degree completion programs on campus and online.

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