The Academic and Student Success Advisor works directly with students to provide proactive academic guidance and assistance and holistic, high-touch support from matriculation to graduation. They serve as their students’ primary contact during their program of study. In addition to planning schedule, guiding course selection and registering students, the effective Advisor is responsible for monitoring students’ progress, trouble-shooting at-risk issues to help students achieve their academic goals, facilitating connections between students and resources at SAU that promotes academic success, and promoting persistence to graduation. Additionally, they assist with professional mentoring for the social work profession, in accordance with Council on Social Work Education (CSWE) standards. Full-time, Exempt.

Essential Duties and Responsibilities

Applies knowledge of SAU policy and CSWE accreditation standards to all work activities.
Works with the Social Work Department leadership, faculty, and staff to support and enhance student learning and success.
Works with the admissions team to support prospective students and provides practical advice during students’ decision-making process.
Works closely with accepted students to create an academic plan to complete their academic program and fulfill graduation requirements in a timely manner.
Monitors student progress toward degree completion and recommends adjustments to their academic plan as needed.
Facilitates connections with faculty, staff, and academic/institutional support as needed
Assists with the development and maintenance of a strong professional atmosphere in the Social Work department and its affiliates in the community.
Works with departmental faculty and staff to enhance student learning and compliance with CSWE standards.
Serves as a liaison for the MSW program to the Student Development and Success department of the university.
Documents all interactions with students in enrollment and retention management systems.
Ensures the timely processing of student requests, including requests to register, drop courses, withdraw, and adjust academic plans.
Serves as back-up support for other Academic and Success Advisors as needed.
Provides support as needed during accreditation review periods
Assists with departmental meetings, orientations, admissions events, and other department events as needed.
Participates in and incorporates into practice professional development, Student Success meetings, advisor trainings, and industry best practices.
Assist with the maintenance of departmental documents including catalogs, program guides and forms.
Attends and assists with graduations and other academic events as needed.
Other duties as assigned.

Education and Experience:

Master’s degree in Social Work is required.
Strong customer service and problem-solving skills
Attention to detail, including skills in record keeping and management
Ability to coach and motivate teammates and students for goal achievement
Proficiency with multitasking, prioritizing, and dealing with ambiguity
Excellent written and verbal communication skills, as well as outstanding listening and comprehension skills
Ability to work effectively within a team to accomplish shared goals.
Experience working in Higher Education, Advising, and/or Counseling environments is strongly preferred.
Preferred proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint and literacy with internal CRM systems
Experience working in multicultural academic environments preferred and individuals from diverse populations are encouraged to apply.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Exhibit a life and service that is in full accord with the Spring Arbor University Concept, Statement of Faith, and Community Covenant. Applicants must be thoroughly supportive of the University’s mission and values as an evangelical Christian university affiliated with the Free Methodist Church.

Spring Arbor University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. Spring Arbor University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements; the University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions) and permits them to give employment practice preference to members of their own religious beliefs.

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About Spring Arbor University

Since 1873, Spring Arbor University has helped students pursue wisdom by offering an education grounded in the Christian faith. What began as a small elementary and secondary school in the late 1800s has evolved into a top-tier, liberal arts, Christian university. Spring Arbor University offers undergraduate, graduate and degree completion programs on campus and online.

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