Responsible for managing workforce products, for health care clients, aimed at compensation, benefits, employment screening, and other related solutions. Oversees the administration of several compensation and benefits surveys and advises staff to ensure overall operational efficiency and effectiveness of collection and reporting tools. Working with various state agencies (Illinois State Police (ISP), and Illinois Department of Public Health (IDPH), and with full understanding of various employment screening regulations, oversees employment screening services. In addition, identifies potential partnerships targeted to member HR functions, conducts due diligence, promotes partner services and track utilization of services.
Outline of Responsibilities
Lead the HCS department; manage workflow and operations.
Complete programs and services billing.
Develop goals, budget and monitor fiscal performance.
Reconcile revenue and expenses with corporate finance records.
Collaborate with appropriate agencies, associations and groups to advocate for members.
Oversee updates to HCS Web content.
Oversee operational effectiveness, performance and reliability of HCS technology and evaluate need for technology and operations improvements.
Collaborate with IT to ensure appropriate technology is in place to support all HC systems and meet legal and state agency security requirements.
Monitor department operations to ensure service excellence.
Assist AVP in marketing plan development and operationalization for all HCS areas.
Oversee Verified background screening services: Illinois fingerprint and name-based criminal history (UCIA and Fee Applicant), Illinois Sex Offender Registry and Office of Inspector General and manage escalated issues.
With AVP and legal counsel, interpret and apply Fair Credit Reporting Act (FCRA), Illinois Health Care Worker Background Check Act, the Uniform Conviction Information Act, Illinois State Police (ISP) and Illinois Department of Public Health (IDPH) regulations to Verified deliverables.
Respond to and reinvestigate complex consumer disputes per FCRA requirements.
Act as a resource by assisting clients with inquiries related to the FCRA, IDPH Healthcare Worker Registry, ISP, Cross Match Technology (CMT) and Back Track Services.
Manage enrollment of new clients.
Evaluate requirements and develop strategy for updates/upgrades to fingerprinting equipment and oversee full life-cycle of the equipment installation at member sites, securing IHA resources and participation in client planning calls.
Identify and troubleshoot technical malfunctions and issues with department Access databases and backend servers; work with IT and outside consultant programmer to address problems, implement upgrades, test structural changes and update processing/procedures in response to changing agency regulations and member needs; and act as liaison with staff, IT, members, vendors, IDPH and the Illinois State Police.
Assist AVP in monitoring agreement and application procedures to maintain status as ISP and IDPH approved fingerprint vendor under the Illinois Healthcare Worker Background Check Act.
Oversee administration of survey products including Non-Management Compensation Survey, Management Compensation Survey HR Metrics Survey Package, Senior Executive Compensation Survey, Hot Jobs Survey , Medical Practice Staff Compensation Survey, Employee Benefits Survey and Survey Custom Cuts.
Ensure department’s compliance with DOJ (Department of Justice) anti-trust regulations and safe harbor guidelines.
Monitor performance of Access databases, backend servers and online tools; work with IT and outside consultant programmer to address problems, implement upgrades, test structural changes and update processing/procedures in response to member needs or demographics.
Collaborate with AVP to market and track utilization of various services and other vendor partnerships as they develop.
Participate in vetting process of HCS related partnerships.
Maintain relationships with all HCS vendors to assess effectiveness and level of customer service to ensure high level of member satisfaction.
Other duties as defined.
Bachelor’s degree with some relevant experience or Master’s degree. Superior customer service and organizational skills as well as the ability to manage workflow are essential for this role. The ideal candidate will be able to partner, influence, motivate and lead others. Must be self-motivated and have a high aptitude and ability for learning new things and acquire new skills. The candidate must be able to understand and interpret technical data and information, such as regulations. The ability to troubleshoot and multi-task are required. The ability to thrive in a high volume and varied work environment. Advanced Excel, familiarity with Access, knowledge of technical systems functionality (such as understanding of database management, etc.). Must be eligible for Illinois Department of Financial and Professional Regulation licensure as a Fingerprint Vendor.
Equal Opportunity Employer – race, sex, veteran or disability status, gender identity, sexual orientation
The Illinois Health and Hospital Association (IHA), with offices in Chicago, Naperville, Springfield, and Washington D.C., represents more than 200 hospitals and health systems as they care for their patients and communities. Its members range from major academic medical centers and teaching hospitals that train tomorrow’s doctors and nurses, to community hospitals that transform advances in medicine and technology into better lives for patients, to rural and critical access facilities that bring high-quality patient care to the less populated regions of Illinois, to specialty institutions that care for patients in need of behavioral health, long-term care, or rehabilitation services.
Since IHA was formed in 1923 (and combined with MCHC in January 2016 to form an integrated, statewide organization), its mission has been to strengthen and unite hospitals and make high-quality, affordable health care available to all Illinois residents at the right time and in the right setting. To make this possible, IHA advocates for a redesigned health system and sustainable funding -- including new models of healthcare delivery and payment -- that support the Triple Aim of healthcare.
I...HA’s core role is to be the trusted voice, resource and partner for Illinois hospitals representing their interests at the local, state and national levels to ensure sustainable resources, the highest level of quality care and transformation of healthcare delivery. In addition to its advocacy and policy work on behalf of its members, IHA’s Midwest Healthcare Institute provides innovative business and performance solutions, services and tools, including patient care and quality improvement initiatives and collaboratives, data analytics, purchasing and insurance services. IHA also provides a comprehensive portfolio of educational programs for members on critical healthcare issues and challenges.
The President & CEO and a 23-member Board of Trustees directs IHA advocacy and member priorities. Member forums for safety net hospitals, small and rural hospitals, behavioral health, investor-owned hospitals, and volunteers, as well as councils and task forces, provide members opportunities to participate in the Association’s policy development process.